Refund policy

Last Updated: May 3, 2026

Returns

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges.

All sales are final.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To be eligible for a replacement, you must provide:

  • Your order number
  • Clear photos of the damaged or incorrect item
  • Photos of the packaging (if applicable)

If approved, we will send a replacement at no additional cost.


Refunds

We do not offer refunds once an order has been placed and processed.

Refunds may only be issued in the following cases:

  • The item is out of stock after purchase
  • Your order cannot be fulfilled


Order Changes & Cancellations

Orders cannot be changed or canceled once they have been processed.

Please ensure all information is correct before placing your order.


Lost or Stolen Packages

Jenuine Beauty is not responsible for lost or stolen packages marked as delivered. Please contact the shipping carrier directly for assistance.


Contact Us

If you have any issues with your order, please contact us at:
jenuinebeautyco@gmail.com

We aim to respond within 24–48 hours.